Lead User Experience Designer (m/f/d) - Job Heidelberg, Frankfurt am Main - Stellenbörse heidelpay Group

Lead User Experience Designer (m/f/d)

The Heidelpay Product organisation is growing rapidly and is looking for a full-time lead user experience designer who is obsessed with deeply understanding users and is interested in helping us to realise and build on the next stage in our product journey. You will need to have a strong understanding of the end-to-end user experience design process and know how to practically apply design thinking techniques. You will have the ability to design and confidently articulate user experiences and have the hands-on skills to translate business requirements into exciting new user experiences that will help enable Heidelpay’s unique product innovation roadmap and its hyperscale growth plans.

What you will do

  • Conduct user research into our target markets to understand users’ behaviours, motivations and needs and create insightful user personas
  • Define the information architecture for our products
  • Design user flows and wireframes
  • Create prototypes and conduct user testing
  • Provide user experience design and implementation direction and guidance across the Product and Engineering organisation for our planned product innovations
  • Help refine heidelpay’s user experience design principles
  • Nurture strong working relationships with teams and individuals across engineering and product organisations, with our customers and user base as well as with other key stakeholders across the wider heidelpay business
  • Review and provide feedback on the user experience of products and solutions of businesses that heidelpay is looking to acquire
  • Determine user experience transition options to support integration of acquired businesses into the Heidelpay group
  • The tools you will work with include Adobe toolset, Figma, Balsamiq and the latest user experience creation and presentation tools
  • You will contribute to the identification, understanding, evaluation and selection of new and emerging user experience tools, practices and techniques that are aligned to heidelpay’s user experience design principles

Your profile

You should have

  • Strong and practical understanding of user experience design principles
  • Deep knowledge of the UX design process and design-thinking based methodologies, practices and techniques
  • Broad and deep mastery of design and prototyping tools e.g. Adobe (Illustrator, Photoshop, XD), Figma, InVision, Axure, Balsamiq, OmniGraffle
  • Obsessive passion for getting under the skin of users to deeply understand them and their motivations
  • Intense focus on the end to end user experience
  • Ability to facilitate workshops with internal/external stakeholders using design thinking principles
  • Strong collaboration and communication skills
  • Experience working in a fast-paced, delivery focused environment
  • Experience in agile working environments and scrum/lean work practices
  • Fluency in English (spoken and written)
Great if you have
  • Bachelor’s degree (or higher) in Computer Science, Graphic Design, Design Engineering, Psychology or other relevant discipline
  • Good appreciation of product design and its relationship to user experience design
  • Knowledge of service design methodologies and techniques
  • Good experience in creating user experience designs in fintech or an analogous regulated industry where security and privacy is of paramount importance
  • Experience in providing feedback on the user experience design and suitability of existing products

What we offer

  • Personal Development and training opportunities for shaping and realising your career goals
  • Fast-paced work environment with creative freedom to implement your own stack of ideas
  • Opportunity to actively contribute to the future of the Heidelpay Group
  • Personalised onboarding experience
  • Flexible working hours and ability to work remotely
  • Excellent working atmosphere in an ambitious, diverse, and agile team
  • Internal knowledge sharing forums, best-practice sharing and continuous learning
  • Fun events and outings such as our Summer party, Christmas party and much more

Apply now!

You want to make a difference? You feel comfortable in a familiar working atmosphere? You like to work in an ambitious, internationally operating team? You are enthusiastic about new technologies and a unique industry? If you answer all questions with "yes", then heidelpay is the right place for you!

We are looking forward to your application!